Q1:Are you a manufacturer?
Yes, our company was established in 2008 and has 17 years of production experience, dedicated to professional design and production of testing equipment.
Q2:How do I know if this machine is right for me? Do you accept customization?
You can tell us which machine you're interested in, what products your company manufactures, and the product specifications. Our technical team will recommend a suitable model based on this information and the product characteristics. All of our products can be customized according to customer requirements.
Q3:What factors can cause metal detector false alarms?
There are many factors that can cause false alarms in food metal detectors, but the core factors lie in product characteristics, environmental interference (strong magnetic interference, power supply interference), device settings and status, and routine maintenance. By adjusting equipment parameters in a targeted manner, improving the installation environment, strengthening daily maintenance and standardizing operations, the vast majority of false alarm problems can be effectively resolved.
Q4:What is the warranty period?
One year.
Q5:How long does it take to deliver?
About 20 business days after receiving the deposit.
Q6:What is your payment method?
50% prepayment after contract signing and 50% before delivery.
Q7:What kind of shipping do you offer?
Ocean shipping.
Q8:How to place an order?
Contact us → Provide product data or samples for customization → Discuss details → Confirm model → Sign contract/pay deposit → Mass production → Prepare goods → Balance payment/delivery → Further cooperation.
Q9:Do you provide any technical assistance after we receive the machine? What about your after-sales service?
We have an after-sales service team to provide technical support to our customers. Our technicians can remotely assist you with machine installation and provide remote training after you receive the machine. After-sales service provides online technical support and instant communication.